Your employees are in constant contact with clients, business partners and guests - and always make an impression. As the represent your company - or the image of your company - your clients associate their impression of the individual with that of the whole organization.
Take for example your customer service: with Kingmaker seminars you make sure that your employees convey the same image of your company. That takes care that your clients have realistic expectations and know when the are going to get their solution which in the end increases customer satisfaction.
Customer satisfaction is the basis to keep your customers loyal and to increase business by word of the mouth. ou gain stability and constant growth.
|Goal:||One common message and image of your company or department, e.g. among our consultants or customer service|
|Target Group:||Executives, Entrepreneurs, Freelancer, Employees. All who represent your company in the communication with clients, business partners or potential customers.|
|Prerequisites:||Preparation with the executives and/ or marketing to develop the message and image which shall be represented|
|Description:||In this seminar the attendees will learn which impression they leave on others and techniques which help them convey the wanted image and message of their company|
|Content:||The seminar includes: <ul><li>Basic message and image of the company </li><li>What makes an impression</li><li>Hidden messages - convey the correct messages</li><li>Refining their own appearance</li><li>Impression through phone and e-mail / letters</li><li>Attendees own loyalty: What makes me proud of m organization</li></ul>|
|Method:||The methods include lecture and individual exercises.|
|Seminar type:||Inhouse Seminar|
The Kingmaker Institute
Brucker Str. 12
Tel +49 (0)8142.652 86 68
Fax +49 (0)8142.652 86 69
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